At ShopMerchGame, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

📌 Overview

We accept returns and issue refunds in accordance with the policy outlined below. This policy applies to all merchandise purchased from ShopMerchGame via our website.

🕒 Return Eligibility Window

  • Returns must be initiated within 14 days of receiving your order.
  • Items must be in original condition, unworn, unused, and with all original tags/packaging intact.
  • Items returned without authorization or past the 14-day window may not be eligible for a refund.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized merchandise
  • Sale or clearance items
  • Digital/downloadable products (if applicable)
  • Items showing signs of wear, damage, or washing

✅ How to Request a Return

  1. Contact us via email at [email protected] with:
  • Your Order Number
  • A brief reason for the return
  • Clear photos (if item is damaged/defective)
  1. We will reply within 24–48 business hours with instructions and the return address.

⚠️ Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

💳 Refund Processing

Once your return is received and inspected:

  • We will notify you via email regarding approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable
  • Refund times may vary depending on your bank/payment provider

🔄 Exchanges

We do not offer direct exchanges at this time. If you need a different size or style, please:

  1. Return your original item as per our return process.
  2. Place a new order for the correct item.

❌ Cancellations

Orders may only be canceled within 6 hours of purchase. After that, your order will be in production or transit and cannot be canceled.

📦 Lost or Damaged Packages

If your item arrives damaged, or is lost in transit, please contact us immediately at [email protected] with:

  • Your order number
  • Photos of the damage (if applicable)
  • Any tracking details you have

We will work with the courier to resolve the issue or issue a replacement/refund if applicable.

📬 Contact Us

Have questions or need help? Our support team is ready to assist:

Thank you for shopping with ShopMerchGame — where fan passion meets quality merchandise.